Pre-application Requirements & Eligibility

Securing a new electricity connection in Pakistan has become significantly more streamlined with the introduction of the Electricity New Connection (ENC) System. This guide provides a clear, professional roadmap to navigating the process for a residential connection across all major Distribution Companies (DISCOs).

1. Pre-application Requirements & Eligibility

Before you begin, ensure you meet the basic criteria:

• Property Ownership: You must be the legal owner of the property or have a valid No Objection Certificate (NOC) from the owner if you are a tenant.

• No Arrears: There should be no outstanding electricity bills or "default" history at the premises where the new connection is requested.

• Wiring Certificate: A certificate from a licensed electrical contractor confirming the internal wiring is safe and complete is often required.

2. Step-by-Step Application Process

Phase 1: Online Registration

1. Visit the ENC Portal: Go to the official Electricity New Connection website (www.enc.com.pk).

2. Fill the Application: Select your relevant DISCO (e.g., LESCO, IESCO) and connection type (Domestic).

3. Upload Documents: Attach digital copies of the required paperwork listed in Section 3.

4. Submit and Print: Once submitted, print a hard copy of the application form.

Phase 2: Site Survey & Demand Notice

1. Site Inspection: A DISCO official will visit your property to verify the wiring and distance from the nearest transformer.

2. Issuance of Demand Notice: If the site is approved, the DISCO will issue a "Demand Notice" (the bill for your connection fees).

3. Payment: Pay the Demand Notice at a designated bank.

Phase 3: Meter Installation

1. Verification: Submit the paid Demand Notice receipt to the DISCO office.

2. Installation: Once the payment is verified, the DISCO will schedule the installation of your meter and service line.

3. Required Documents Checklist

Ensure you have the following documents ready (attested copies where applicable):

• Proof of Ownership: Copy of the Registry, Allotment Letter, or Sale Deed.

• Identity: Copy of the applicant's valid CNIC.

• Witness/Neighbor: Copies of the CNIC of two witnesses and a neighbor’s electricity bill (to help locate the connection point).

• Affidavit: An undertaking on stamp paper stating there are no prior dues and you will abide by DISCO rules.

• NOC (If Tenant): A signed No Objection Certificate from the landlord.

4. Key Distribution Companies (DISCOs)

The agency you deal with depends entirely on your city:

• LESCO: Lahore and surrounding districts.

• IESCO: Islamabad, Rawalpindi, and Jhelum.

• K-Electric: Karachi (Note: K-Electric operates independently but follows similar regulatory steps).

• MEPCO: Multan and South Punjab.

• PESCO: Peshawar and KP regions.

• FESCO: Faisalabad.

5. Timeline and Expected Duration

6. Fees and Costs

The total cost varies based on the "Sanctioned Load" and the length of the service cable required.

• Application Fee: Usually nominal or integrated into the Demand Notice.

• Security Deposit: A refundable amount based on the requested load.

• Capital Cost: The cost of the meter, wires, and labor provided by the DISCO.

• Taxes: Standard GST applies to all connection charges.

7. Common Challenges and Solutions

• Delayed Survey: If no official visits within two weeks, use the tracking ID on the ENC portal to file a "Speedy Action" request.

• Distance Issues: If your house is far from the nearest pole, you may be asked to pay for additional poles (HT/LT lines).

• Incorrect Documents: Always double-check that your CNIC address or name matches the property documents to avoid immediate rejection.

8. Contact Information and Resources

• Official Portal: www.enc.com.pk for all DISCOs.

• Helpline: Dial 118 for utility-related queries or complaints.

• Wafaqi Mohtasib (Ombudsman): If your application is unfairly delayed for months, you can file a complaint at www.ombudsman.gov.pk.

Frequently Asked Questions (FAQs)

Can I apply for a new connection if the property has a history of electricity theft?

No. You must first clear any "Detection Bills" or legal penalties associated with the premises before a new meter can be sanctioned.

What is a "Sanctioned Load"?

This is the maximum amount of electricity you are allowed to draw at once (e.g., 5kW). If you plan to run multiple ACs, ensure you apply for a higher load to prevent the meter from burning out or incurring penalties.

Do I have to pay the Demand Notice in cash?

No. Demand Notices are paid only through authorized bank branches. Never pay cash to individuals claiming to be DISCO officials.